English 
ΕλληνικάReturn Policy
Defective products:
Upon receipt, the customer is obliged to check the products to confirm the absence of defects, and if any, is entitled to refuse receipt of the item and return it to the distributor. Our online store is obliged in a short period of time to replace this item with a new one. In case of simple delivery of the item not to a natural person, it is considered that it was delivered in excellent condition externally and without noticeable defects.
It is also noted that under current European legislation, products are covered by a minimum two-year legal guarantee. Within these two years the consumer has the right, in case he considers that a product is defective or does not correspond to the advertised appearance or function, to send the product to the respective trader and then the trader to undertake the process of verification or not. so-called customer. In case the product proves to be defective due to construction, then the consumer can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount paid. If the product does not prove to be defective then it is simply returned to the consumer. In case the customer sends a product as defective to the store, the shipping costs are borne by him. In case the product turns out to be really defective, the shipping costs are refunded to the customer by the store.
Returns of products charged by kathyheyndels.gr are made:
In all cases in which products other than those chosen by the customer are delivered, by type or quantity.
In case during delivery the item has packaging damaged, completely or for the most part.
In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with our online store.
In case the product is damaged.
In cases of return with a charge of the company, the products must be returned in the condition received by the customer and at the time agreed. The customer will not be entitled to a refund if the pre-agreed period has elapsed.
In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store from which the product was received. The return of both the product and the price must be made no later than fourteen (14) working days.
In case the products are returned damaged or incomplete, the online store kathyheyndels.gr has the right to request compensation from the customer.
Right of withdrawal
The customer is entitled to withdraw from the sale within a period of fourteen (14) calendar days, if the product packaging has not been opened and of course the product has not been put into operation.
Commencement of the withdrawal period. For sales contracts, the withdrawal period starts from the day on which the product is delivered to the customer or to a third party indicated by the customer.
This withdrawal is made without the obligation of the customer to state the reasons and without any charge. If the item has already been delivered, the customer must return the product exactly in the condition in which it was received. The return of the item is accepted, only if the buyer has first paid any amount charged to the online store for sending the item to him as well as the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and our online store is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it is received.
Following the withdrawal statement, the online store is obliged to return the price received. The refund to the customer is as follows:
in case of debit by credit card: if until the withdrawal and return of the item the price has been paid by the Bank, the branch is obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction provided under the contract has drawn up with the client.
in case of cash payment, the refund to the customer will be made by deposit in a bank account (IBAN) which he will indicate.
In case the Customer chooses collection from the store and payment at the store, then the sale is not considered as a distance contract and therefore the right of withdrawal does not apply.
The return of the products by the customer must be done without undue delay and in any case within fourteen (14) days from the date of notification of the withdrawal to the online store. Under no circumstances will products be accepted without prior written or electronic notification of the withdrawal.
In case of withdrawal, the customer returns the product at his own expense and at his own risk during transport. The products that the customer wishes to return must be in the exact same condition in which they were received, ie without being opened or unsealed or their packaging has been violated.
Excluded from the withdrawal are products whose packaging has been opened and products which are returned with damage, which were caused upon receipt by the customer.
cost of transportation
Product deliveries are made with
Acs Courier
The minimum shipping cost is 5 euros for shipments within Attica, for shipments weighing up to 2 kg. For shipments weighing more than 2 kilos, the cost of transport within Attica amounts to +1 euros per kilo.
The minimum shipping cost is 5 euros for shipments outside Attica, for shipments weighing up to 2 kg. For shipments weighing more than 2 kg the cost of transport outside Attica amounts to + 1e euro per kilo